FAQ

General

What is the currency used on this website?

Singapore Dollars (SGD) is the currency used on the Mint & Ordinary website.

 

How can I pay for my items?

Credit/Debit Card payments and Paypal are acceptable modes of payments on this site.

While Credit/Debit card payment services are provided by Stripe and Paypal, even if you do not have a Stripe/Paypal account, you can pay for your items using your credit/debit card. Please note that all credit/debit card or Paypal transactions and collection of card information are processed entirely by Paypal/Stripe and we do not store any of your card information or details.

 

Do you accept wholesale orders?

Yes, we do! Please contact us using the form on our wholesale page here or email us your enquiry at wholesale@mintordinary.com. Do let us know a little more about your shop, business and we will get back to you soon. We do ship wholesale orders internationally.

 

How do I verify the authenticity of the print(s) bought?

All prints have been created on high quality paper stock which has a subtle texture, all carefully handpicked.

 

Do you offer gift-wrapping services?

Unfortunately we do not offer gift-wrapping services at the moment.

 

What is your return and refund policy?

We are unable to offer returns on items due to change of mind. Items purchased on sale may not be returned. Please note that different computer monitor/mobile devices display colours differently to the actual product. Unused and unopened items in their original packaging may be returned to us (at your sole cost) within 7 days of receipt for a refund. If you receive an item that is faulty or damaged, please contact us immediately (within 7 days of delivery) and we will work to resolve the issue with a replacement or refund as soon as we can.

Please contact us via email at hello@mintordinary.com with your order number before proceeding to return any item(s).

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

We regret that we will only be able to offer refunds for items purchased from the Website.

There are certain situations where only partial refunds are granted: (if applicable) Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

 

Custom Design, Commissioned Work, Collaboration

I need a custom print. Can you do it?

Yes! We would love to help get that lingering idea in your head on paper. For prints, you can check out the available slots and make an order here, or drop an email to hello@mintordinary.com.

 

Do you create commissioned work?

Yes! Our design and stationery studio offers a wide array of creative solutions, specializing in hand lettering and hand drawn illustrations for bespoke stationery and branding – custom typography for commercial use, logo design etc. Please contact hello@mintordinary.com for more information.

 

Can you sponsor your products? I have many followers!

Firstly, thank you for your interest. As much as we love to collaborate and partner, Mint & Ordinary is not available for sponsorships, ONLY exception when it is for a good cause. I take pride and value in all my work as much as you do for yours.

 

Need to ask a question? Get in touch here.